Alko has its own training system for Alko shop personnel. In the trainings shop personnel gets education of products by tasting them professionally. In order to keep to fairness principles, shop personnel will not accept any promotional products from suppliers.
Supplier can arrange a professional training event for Alko shop personnel with a permission from Alko. During the event, the supplier will have the opportunity to present information which gives additional value to the personnel’s customer service. Shop personnel will not accept any promotional or other gifts or supplier’s products.
Training collaboration rules for organizing events and inviting Alko shop personnel:
1. All events arranged in any part of Finland need to be agreed with Alko’s Products and Purchasing department
- Supplier can send the invitation straight to the relevant shops. The invitation must include a statement that the event has a permission from Alko. The training is arranged with Purchasing Coordinators via email (email@example.com) or by calling to service phone (+358 20 711 5885, available weekdays from 9 am - 5 pm).
- Alko will inform Alko’s internal network about the training events. Hence all Alko shop personnel have a possibility to participate in the event.
2. Training event times must be scheduled from Monday to Thursday, not on weekends.
3. The organizer of the event is responsible to organize everything including making and managing invitations.
- The organizer needs to report the amount of participants from Alko in the event afterwards via this link https://response.questback.com/alkooy/pdti1q0piv (only in Finnish)
4. The trainings can be:
- Nationwide tours organized specifically for Alko
- Separate training events e.g. client visits organized specifically for Alko
- Training events open also for other professionals.
5. The inviting organization is responsible for all costs of the event.
- The participation to the events is voluntary for Alko personnel. The participation is not working hours for Alko shop personnel. Alko shop personnel will keep to good practice as determined by society as well as Alko’s business principles at all times.