N.B.! These instructions contain the guidelines for making a product change request for general and sale-to-order selection products. Other possibly required measures (such as the delivery of a product image) are also included here. In addition, product samples are required to be sent concerning most of the product changes of general selection products. Regarding sale-to-order selection, samples need to be delivered only when separately requested.
These instructions follows the Listing Instructions manual and gives examples of such product changes that require a product change request. Therefore the text doesn’t include the product changes that require a new offer, such as a change in the excise duty, a change in the recycling system registration within a price period and a change in price, distribution or delivery terms. More about these changes can be found on the Listing Instructions manual.
The Listing Instructions manual contains the valid principles that need to be followed. The order of interpretation is always the Listing Instructions first and only after it comes this document with the more practical instructions for product changes.
Product change request
When requesting a change to a product, a product change form must be filled in the Partner Network. (A product change request can also be made using a form in the Word format, available at alko.fi/forsuppliers.)
A request for an intended product change must be made as soon as possible and always before sending the sample. The request must be made and samples must be sent minimum 1 month before the validity of the intended change. Concerning the sale-to-order selection products that are moving to the general selection, the request for a product change must be made and samples must be delivered two (2) months before the validity of the intended change.
Only information that is to be changed must be filled in the “Details to be changed” field. More than one change can be recorded at the same time if the changes become effective on the same date. Several product change requests must not be made regarding the same change in product.
If changes need to be made to an already sent product change request, firstname.lastname@example.org must be contacted.
The product deliverable from –date is asked to be specified if the date changes over 2 weeks.