The rules for collaboration with Alko shops ensure an impartial co-operation with the suppliers. By suppliers we mean here alcoholic beverage suppliers.
Supplier communication with shops
As a rule, the Alko Yammer functions as the main supplier information channel for the shops. Supplier’s communication is sent to the following email address:
Alko’s customer service publishes the contents of the information on Alko Yammer. Information published via Alko Yammer is available for the benefit of the entire retail staff. As there is a centralized information channel for the shops to use, suppliers should not send separate emails or direct mail advertising straight to shops. When having an arranged meeting with the shop it is possible to send the presented material by email if the shop agrees to it.
Meetings between suppliers and sales personnel
To arrange a suitable meeting time, suppliers will have to reserve a meeting time by email well in advance. The title of email should be e.g. Presentation of products/Visit of sales representative. When contacting the shop, the initial contact person is the manager responsible for the shop or the person responsible for products or some other sales person in the shop.
Meeting times must be scheduled from Monday to Thursday. On Fridays and Saturdays and during high seasons shops are only able to focus on customer service. The high season times are one week before Easter, one week before the First of May, one week before Midsummer, two weeks before Christmas and one week before New Year's Eve.
The meeting time is maximum 20 minutes per a shop or 30 minutes per a group of shops. During the meeting, suppliers will have the opportunity to present product information which gives additional value to the personnel’s customer service. The meeting is arranged in the shop area or in the warehouse of the shop. The shop personnel can also refuse to have a meeting.
Customer surveys and photographing at Alko shops
No surveys directed at customers may be carried out on Alko property or in the immediate vicinity without the permission of the customer service management. Photographing on Alko properties is allowed, if it has been agreed on with the manager responsible for the shop in advance. If people are photographed and they are recognizable on the photo, their permission is required. Any larger scale photographing requires the permission of Alko’s customer service management.
Suppliers are not allowed to put up displays or put products on the shelves. Unloading is carried out at the warehouse.
Tastings or other types of sales promotions are not permitted in shops or in the immediate vicinity.
In order to keep to fairness principles, shop personnel will not accept any promotional or other gifts or supplier’s products.
Alko has its own training system for Alko shop personnel. In the trainings shop personnel gets education of products by tasting them professionally. In order to keep to fairness principles, shop personnel will not accept any promotional products from suppliers.
Supplier can arrange a professional training event for Alko shop personnel with a permission of Alko’s training organization. During the event, the supplier will have the opportunity to present information which gives additional value to the personnel’s customer service. Shop personnel will not accept any promotional or other gifts or supplier’s products.
Training collaboration rules for organizing events and inviting Alko shop personnel:1. All events arranged in any part of Finland need to be agreed with Alko’s named person in charge
- Supplier can send the invitation straight to relevant shops regarding sales of the product. The invitation must include a statement that the event has a permission from Alko’s training organization. The person in change is Taina Vilkuna (firstname.lastname@example.org).
- Alko will inform Alko’s internal network about the training events. Hence all Alko shop personnel have a possibility to participate in the event.
3. The organizer of the event is responsible to organize everything including making and managing invitations.
- The organizer needs to report the amount of participants from Alko in the event afterwards via this link https://response.questback.com/alkooy/pdti1q0piv (only in Finnish)
- Nationwide tours organized specifically for Alko
- Separate training events e.g. client visits organized specifically for Alko
- Training events open also for other professionals.
- The participation to the events is voluntary for Alko personnel. The participation is not working hours for Alko shop personnel. Alko shop personnel will keep to good practice as determined by society as well as Alko’s business principles at all times.
Advertising and other sales promotion of mild alcohol beverages is possible under the preconditions set by the Alcohol Act.
In the marketing, the name of the advertiser should appear in the advertisement. It is not allowed to use Alko’s logo or other visual elements in the advertisements without permission. In addition, the advertisements of sale-to-order selection products should indicate that the product is available when ordered via the Alko Online shop. For such sale-to-order selection products that are available only locally, it is advisable to mention the shops where the product can be ordered or indicate the limited distribution area in some other way.
More detailed instructions and rules concerning the advertising of alcoholic beverages are available on the website of the National Supervisory Authority for Welfare and Health (Valvira) at www.valvira.fi. Among these instructions are Valvira’s instructions concerning the advertising of alcoholic beverages, which include Valvira’s interpretation of the advertising regulations in the Alcohol Act. The instructions also tell about resolution practices.
Other codes of conduct
In addition to the above mentioned code, Alko’s personnel will keep to good practice as determined by society as well as Alko’s business principles at all times in their work and, consequently, the same is expected from business partners.