Terms and conditions of Alko Oy’s gift cards


These terms and conditions apply to physical and electronic Alko gift cards purchased on or after 1 March 2023. You can identify this type of Alko gift card from its QR code and/or the PIN code under its scratch surface. Gift cards purchased before 1 March 2023 have a magnetic strip. Their terms and conditions can be found here.


  1. The terms and conditions of the gift card are applied at Alko stores, customer service and online shop. By purchasing or using a gift card, the customer accepts these terms and conditions as binding.  
  2. A gift card can be used at Alko’s own stores and digital channels (Alko.fi and Alko’s mobile app). A gift card cannot be converted into cash. A gift card features a 21-digit card ID and a 5-digit PIN. The 21-digit card ID is used to make purchases with the gift card balance. The customer must store the card ID safely. The card ID is in the format 92461012 AAA BBBBBB X. The PIN code is used to authenticate the card in digital channels. The right to use the gift card and the responsibility for the safe storage of the card and its information is transferred to the customer when the gift card has been handed over to him/her. 
  3. A customer can purchase one or more gift cards from an Alko store, customer service or digital channels. At the time of purchase, EUR 5 to EUR 1,000 in value can be loaded on the gift card. At a store, value is loaded onto a physical gift card, and on digital channels onto an e-gift card that is sent to the email address provided by the customer. When purchased via Customer Service the value can be uploaded to a physical or electronic gift card. Alko shall not be held responsible for gift cards that are lost, damaged, stolen or sent to the incorrect address, and will not replace them with a new gift card.  
  4. You can order several gift cards at a time in the online shop. A single bulk order can be for a maximum of 200 gift cards. The same customer can place several bulk orders. 
  5. Business customers can purchase both physical and electronic gift cards from customer service. There is no maximum number of units for the order. Physical gift cards are only delivered directly to the buyer. When ordering both physical and electronic gift cards, Alko charges a service fee and for physical gift cards a postage fee. Fees will be charged according to the current price list. The price list can be seen here. 
  6. A physical gift card is activated at the time of purchase. An e-gift card is activated immediately when it is delivered to the recipient. The gift card is valid for 25 months after activation. Alko is not obliged to return or refund the value of the gift card if the customer has not used the balance during the validity of the gift card. 
  7. Alko can hand out gift cards to customers as gifts, prizes or other reasons. The same terms and conditions apply to such cards. 
  8. Gift cards purchased on or after 1 March 2023 can be used at all Alko stores and digital channels (Alko.fi and Alko’s mobile app). Gift cards purchased before 1 March 2023 can only be used at Alko stores. Gift cards can be used to purchase all products except gift cards. The gift card can be used in smaller sums at a time or all at once. If the value of the purchased product or service exceeds the value stored on the gift card, the remainder can be paid with another means of payment. Check the balance of the gift card at stores, customer service or at alko.fi/en/gift-card/balance-checker.  
  9. A gift card cannot be returned or converted into cash.  
  10. Contact Alko’s customer service regarding any complaints about gift cards. 
  11. In these terms and conditions, “customer” refers to both the party that purchases the gift card from Alko (company, organisation or private individual) and the recipient of the gift card. 
  12. The processing of personal data is described in Alko’s Privacy Policy.