We offer personal, expert service via all our channels. We have 2,500 skilled employees to serve our customers. Alko employees have been trained for their duties both from a customer service and a product perspective. They know how to pair food and drink, and can help customers to find the perfect match for even the most challenging dishes.
We operate responsibly from start to finish. Supply chain responsibility is of key importance to us. Alko is constantly working with other Nordic alcohol companies, suppliers and producers, with the aim of improving responsibility throughout the supply chain.
Our shops, webshop and order points observe the principles of responsible customer service. The age of young customers is checked both in our shops and in the webshop when products are paid for and collected. Every three seconds, an Alko employee checks the age of a young customer in one of our shops across Finland.
Present all over Finland
Alko serves all Finns. Our over 350 stores and over 60 pick up points cover the whole of Finland. Our southernmost shop is located in Hanko, the northernmost in Nuorgam. Via our webshop, our range of more than 7,000 products is accessible to all Finns, with just a few clicks.
Health policy objectives govern our business
Alko is an independent company owned by the Finnish state and administered and controlled by the Ministry of Social Affairs and Health.
Alko’s operations and its monopoly of the retail sale of beverages containing more than 5.5 percent alcohol by volume are based on the social and health policy objective of mitigating the adverse effects of alcohol consumption.
Our strategy is built on four pillars
We want to provide our customers with expert service and a personal customer experience. We want to make shopping with us easy and deliver a premium service experience across all our channels.
We are a responsible corporate citizen. We recognise our alcohol policy, social, economic and environmental responsibilities.
We offer Alko employees the best working conditions, enabling personal development and flexible arrangements.
We are a cost-effective chain of speciality shops that is continuously developing its operations. We have efficient chain management and processes that support customer service.