TERMS OF CONTRACT FOR ALKO OY’S ONLINE STORE, PRIVATE CUSTOMERS

1 General terms

These provisions cover the terms concerning the ordering, delivery and cancellation of Products that are ordered through Alko Oy’s (“Alko”) Alko.fi online store service (“Service”). In addition to these terms and conditions, the sale of Products is governed by the provisions of the Consumer Protection Act.

When ordering Products via the Service, the Customer accepts the terms and agrees to meet them. In addition, the Service includes communications and practical instructions that complement the terms. Alko reserves the right to amend these terms and the Service content. The Customer accepts the changes by using the Service. The most recent version of the terms and conditions will be kept available on Alko’s website.

2 Definitions

Private Customer or Customer refers to a natural person of 18 years of age or older who uses the Service and orders Products for their personal use.

Mild Alcoholic Beverages refers to alcoholic beverages that contain no more than 22% of ethanol by volume.

Product refers to all products sold by Alko.

3 Ordering and delivering Products

The Customer can order Products through the Service either by first registering as a user of the Service or without registration. The Customer is bound by their order once they have placed, accepted and paid for it. The Customer is responsible for the accuracy of the information they provide for Alko. Alko is not responsible for damage or disruptions caused to the Customer or a third party due to inaccurate information provided by the Customer.

All Customers ordering Products must be of age. Alko sells Mild Alcoholic Beverages to individuals of 18 years of age or older and stronger alcoholic beverages to individuals of 20 years of age or older.

Alko has the right to delete a Customer’s order, if the Customer is in breach or circumvention of the terms of the Service or acts in contravention of the law or good practice. Alko reserves the right not to sell or hand over Products to the Customer.

Alko is not responsible for damage caused by possible disruptions, faults or delays in Product processing or deliveries, arising for reasons unrelated to the Service. Alko is not responsible for damage caused by the unreasonable impairment of operations due to force majeure or an equivalent reason, such as the actions of a public authority, war or the threat thereof, an insurrection or riot, or disruptions that are beyond Alko’s control in mail delivery, automatic data processing, data transfer, other electronic communication or electricity supply, as well as disruptions caused by fires or other accidents, or labour disputes, such as strikes, lockouts, boycotts or blockades. In the event of force majeure or other of the above-mentioned circumstances, Alko has the right to suspend the delivery of orders until further notice.

The main Product characteristics and prices are indicated on the Product page. Allergens contained in the Product are mentioned on the Product label. Prices include value-added tax, unless otherwise stated. An indication of Product availability and possible restrictions on availability is given in the same context. In the event of delivery problems related to an ordered Product, Alko will contact the Customer.

Alko reserves the right to impose restrictions or conditions relating to the quantity of Products. Alko reserves the right to impose a ceiling for the price of Products, so that the Customer cannot place an order of a higher value. The Customer does not have the right to attempt to circumvent the ceiling by placing multiple consecutive orders. If the Customer places multiple consecutive orders, all such orders will be taken into account when calculating whether the Customer has exceeded the ceiling.

Product delivery costs are indicated prior to purchase. The Products included in the service are delivered only on Finnish territory, excluding the Åland Islands. If the delivery area is otherwise limited, the limitation will be indicated by the Service. Alko will deliver the Products to the Alko shop or pick-up point chosen by the Customer.

4 Payment methods

The Customer must pay for the ordered Products when placing the order, by using one of the payment methods indicated by Alko. The payment methods are specified in the Service. The order must be paid for using Finnish online banks or the most common payment cards.

5 Product collection and handover

The Customer can collect the Products at the agreed Alko shop or from a pick-up point. Products can only be handed over to Customers during the opening hours of Alko shops.

The order may only be handed over against an order confirmation, and the recipient must meet these terms and conditions and other criteria required by law for the handover of the Products.

The ordered Products will be handed over to the Customer, provided that:

  1. a) the individual concerned is 18 years of age or older if the Products are Mild Alcoholic Beverages, or 20 years of age or older if the Products are stronger alcoholic beverages;
  2. b) the individual concerned is not behaving disruptively and is not obviously intoxicated; and
  3. c) there is no reason to suspect that the Products will be used for illegal purposes or that they are being procured for unauthorised persons.

The identity of the Customer is checked when the Products are handed over. Alko will store the Customer’s social security number/passport number in order to prevent and handle and misdemeanours and problems as well as ensuring data security.

The Customer must pick up the ordered Products from a shop within 10 days of their notice of arrival and from a pick-up point within a week. If the Customer fails to collect the Products within the period specified above, Alko can deem the Customer to have exercised their right to cancel the order, which will be discussed below in Section 6, and refund the price paid for the Products to the Customer as described in Section 6.

The staff of the Alko shop or pick-up point to which the Products have been delivered always has final say in whether to hand over the Products.

6 Right to cancel and return Products

The Consumer Protection Act gives Private Customers the right to cancel orders within 14 days. The Customer must inform Alko of the cancellation within 14 days of receiving the Products, in which case the Products must be returned without delay and not later than within 14 days of the cancellation. Instructions on how to cancel and a cancellation form are delivered to the Customer together with an order confirmation, and they are also available on Alko’s website at www.alko.fi. Simply returning the Products or not collecting them is not enough; the Customer must also notify Alko of the cancellation of the order in writing. If the Customer does not have access to a printer, the Customer can request a print-out of the form by contacting Alko’s Customer Service.

The Customer must also provide proof of purchase (order confirmation/receipt) when returning the Products. The Customer can return the Products by taking them to an Alko shop. The Products cannot be returned to a pick-up point. Alternatively, the Customer can return the Products by post. In this case, the Products must be packed carefully to prevent damage or breakages. The Customer bears the costs of returning the Products, such as postage and packaging.

In order for the Customer to retain their right to return the Products, they must be materially unchanged and undiminished. Returned Products must be in a sellable condition, and the original packaging must be undamaged and complete. Opened Products cannot be returned. The Customer must return the Products in their original packaging. The transport packaging can be opened.

Appropriately returned Products will be refunded to the Customer within 14 days of the Customer having notified Alko of the cancellation of the order and having returned the Products to Alko. If the Customer returns only part of the Products, the delivery costs will not be refunded. Refunds will be made using the same method of payment that the Customer used when placing the order.

If the Customer cancels an order by notifying Alko of the cancellation or by not collecting the Products, Alko has the right, at its discretion, to relist the Products or, if necessary, destroy the Products.

7 Notification of faults and limitation of liability

Alko is liable for any faults found in the Products or their delivery as per the Consumer Protection Act. The Customer must notify Alko of any faults found in the Products within a reasonable period of time in order to give Alko an opportunity to rectify the fault or to otherwise compensate the Customer. The Customer must deliver the faulty Product to an Alko shop.  When notifying of a fault, the Customer must present the order confirmation/receipt for the order made. Complaints are not processed at Alko’s pick-up points.  Alko will replace the faulty Product or provide compensation of another kind.

Alko must be notified of any faults in writing. Only written notifications of faults will be processed. Notifications of faults can be submitted by email to asiakaspalvelu@alko.fi or by post to Alko Oy, Customer Service, PO Box 99, FI-00101 Helsinki.

Unless otherwise stipulated in the mandatory provisions of the Consumer Protection Act, Alko cannot be held liable for any indirect loss incurred by the Customer, and Alko’s liability for any direct loss incurred by the Customer for breach of contract will be limited to the total value of the Products ordered.

8 Processing of personal data and cookies

Alko processes all personal data provided by the Customer electronically or by other means in accordance with the provisions of the Personal Data Act (1999/523).

The Customer’s personal data is compiled and stored in Alko’s customer database. The way in which Alko uses personal data and cookies is described in Alko’s privacy policy on Alko’s website.

9 Applicable law and settlement of disputes

Finnish law applies to these order and delivery terms, excluding connecting factor rules.

All disagreements arising from and related to these terms of order and delivery should be settled through negotiations between Alko and the Customer in the first instance. If an amicable resolution cannot be reached through negotiations, the dispute will be settled in a court of the Customer’s home jurisdiction. However, the Customer always has the right to take disputes arising from these terms and conditions to the Consumer Disputes Board.

10 Alko’s contact information

Alko Head Office:

Alko Oy, PL 99, 00101 Helsinki

Alko Customer Service:

E-mail: asiakaspalvelu@alko.fi

Telephone: +358 20 692 771 (calls are charged at local network rates)


ALKO OY ONLINE STORE ORDER AND DELIVERY TERMS FOR BUSINESS CUSTOMERS

1 General terms

These provisions cover the terms concerning the ordering, delivery and cancellation of Products that are ordered through Alko Oy's ("Alko") Alko.fi online store service ("Service").

When ordering products via the Service, the Customer accepts the terms and agrees to meet them. In addition, the Service includes communications and practical instructions that complement the terms. Alko reserves the right to amend these terms and the Service content. The Customer accepts the changes by using the Service. The most recent version of the terms and conditions will be kept available on Alko’s website.

2 Definitions

Customer refers to a legal person that orders Products as Alko's business customer. A Customer must have a valid Business ID and enter it into the Service when they sign up.

Mild Alcoholic Beverages refers to alcoholic beverages that contain no more than 22% of ethanol by volume.

Product refers to all products sold by Alko.

3 Ordering and delivering products

The Customer must register in order to access the Service and make orders. The Customer is bound by his or her order, once he or she has placed, accepted and paid for it. The Customer is responsible for the accuracy of the information he or she provides for Alko. Alko is not responsible for damage or disruptions caused to the Customer or a third party due to inaccurate information provided by the Customer.

All persons ordering products must be of age. Alko sells Mild Alcoholic Beverages to individuals over 18 years old and stronger alcoholic beverages to individuals over 20 years old. 

Alko has the right to delete a Customer's order, if the Customer is in breach or circumvention of the terms of the Service or acts in contravention of the law or good practice. Alko reserves the right not to sell or hand over Products to the Customer.

Alko is not responsible for damage caused by possible disruptions, faults or delays in product processing or deliveries, arising for reasons unrelated to the Service. Alko is not responsible for damage caused by the unreasonable impairment of operations due to force majeure or an equivalent reason, such as the actions of a public authority, war or the threat thereof, an insurrection or riot, or disruptions that are beyond Alko's control in mail delivery, automatic data processing, data transfer, other electronic communication or electricity supply, as well as disruptions caused by fires or other accidents, or labour disputes, such as strikes, lockouts, boycotts or blockades. In the event of force majeure or other of the above-mentioned circumstances, Alko has the right to suspend the delivery of orders until further notice.

The main product characteristics and prices are indicated on the product page. Allergens contained in the product are mentioned on the product label. Prices include value-added tax, unless otherwise stated. An indication of Product availability and possible restrictions on availability is given in the same context. In the event of delivery problems related to an ordered Product, Alko will contact the Customer.

If the Customer orders products for the serving of alcohol, the Customer must indicate his or her licence number and the establishment licensed to serve alcohol. The products will only be delivered to the extent permitted by the licence and to the address corresponding to the licence.

Alko reserves the right to impose restrictions or conditions relating to the quantity of Goods. Alko reserves the right to impose a ceiling on the price of an order, so that the Customer cannot place an order of a higher value. The Customer does not have the right to attempt to circumvent the ceiling by placing multiple consecutive orders. If the Customer places multiple consecutive orders, all such orders will be taken into account when calculating whether the Customer has exceeded the ceiling.

Product delivery costs are indicated prior to purchase. The products included in the service are delivered only on Finnish territory, excluding the Åland Islands. If the delivery area is otherwise limited, the limitation will be indicated by the Service. Alko will deliver the Products to the Alko store or pick-up point chosen by the Customer.

Customers can order transportation of the Products to an address of their choosing. Alko will not deliver products to a private home address unless it is the Customer's official address.

4 Payment methods

The Customer must pay for the ordered Products when placing the order, by using the payment methods indicated by Alko. Payment methods are indicated in more detail by the Service. The order must be paid for using Finnish online banks or the most common payment cards.

Customers can pay for their orders by invoice in accordance with separate terms and conditions. The lender is Lindorff Invest Oy.

5 Product collection and handover

The Customer can collect the Products at the agreed Alko store or from a pick-up point, or order the transportation of the Products. Products can only be handed over to Customers during the opening hours of Alko stores.

The order may only be handed over against an order confirmation, and the recipient must meet these terms and conditions and other criteria required by law for the handover of products.

The ordered products will be handed over to the Customer, provided that:

  1. a) the individual concerned is over 18 years old if the goods are Mild Alcoholic Beverages, or over 20 years old if the Products are stronger alcoholic beverages;
  2. b) the individual concerned is not behaving disruptively and is not obviously intoxicated; and
  3. c) there is no reason to suspect that the goods will be used for illegal purposes or that they are being procured for unauthorised persons.

The identity of the Customer shall be checked in conjunction with the handover of the products. Alko will store the Customer’s social security number/passport number in order to prevent and handle and misdemeanours and problems as well as ensuring data security.

Products that have been ordered and paid for are non-returnable.

The Customer must pick up the ordered products within 10 days of their notice of arrival. If the Customer does not collect the products within 10 days, or if the Products cannot be handed over during transportation, Alko has the right to charge for the Products and to levy the related handling fee. At its own discretion, Alko has the right to release uncollected Products for sale or, if necessary, to destroy such Products.

Alko has the right to charge a processing fee, which covers the costs incurred from the delivery, return and other expenses for orders that have not been received from the pick-up point or handed over during transport.

The right to decide on Product handovers is held, in every case, by the personnel of the Alko store or pick-up point handing over the Products, or by a representative of the company transporting them.

6 Notification of faults and limitation of liability

If there is a fault in the Product or the delivery, the Customer should notify Alko of it without delay after receiving the Product, and deliver the faulty Product to an Alko store. When notifying of a fault, the Customer must present the order confirmation/receipt for the order made. Complaints are not processed at Alko's pick-up points. Alko will replace the faulty Product or provide compensation of another kind.

Alko must be notified of any faults in writing. Only written notifications of faults will be processed. Notifications of faults can be submitted by email to asiakaspalvelu@alko.fi or by post to Alko Oy, Customer Service, PO Box 33, FI-00181 Helsinki.

Alko cannot be held liable for any indirect losses incurred by the Customer, and Alko’s liability for any direct losses incurred by the Customer for breach of contract will be limited to the total value of the Products ordered.

7 Processing of personal data and cookies

Alko processes all personal data provided by the Customer electronically or by other means in accordance with the provisions of the Personal Data Act (1999/523).

The Customer’s personal data is compiled and stored in Alko’s customer database. The way Alko uses personal data and cookies is described in Alko’s privacy policy on Alko's website.

8 Applicable law and settlement of disputes

Finnish law applies to these order and delivery terms, excluding connecting factor rules.

All disagreements arising from and related to these terms of order and delivery should be settled through negotiations between Alko and the Customer in the first instance. If negotiations fail to reach a conciliatory outcome, the disagreements shall be settled in the District Court of Helsinki.