Accessibility Statement for Alko.fi 

Accessibility Statement for Alko’s Mobile Application 

Accessibility Statement for Alko.fi

This statement applies to the alko.fi online store. At Alko, we are committed to developing our digital services to ensure they are accessible to all our customers. 

The statement is based on an evaluation conducted in January 2024 by an external expert organization to assess whether the online service meets the Level AA requirements of the WCAG 2.2 standard. 

Accessibility Status of the Digital Service 

The alko.fi online store partially meets the Level A and AA accessibility criteria required by law (WCAG 2.1). There are accessibility issues on the alko.fi website, which are described in more detail below. 

We aim to address the identified issues during 2025. 

Content or Functions with Accessibility Issues 

Navigation 

Criteria related to user movement within the site and its various sections: 

• A skip link is missing from some pages, such as the homepage. (WCAG 2.4.1) 
• Some pages on the site lack clear titles. (WCAG 2.4.2) 
• The focus order is sometimes illogical, such as on the checkout page. (WCAG 2.4.3) 
• The purpose of some links is not clear from the link text or surrounding context. (WCAG 2.4.4) 
• The keyboard focus indicator is sometimes entirely missing. For example, the "Feedback" button in the lower right corner. (WCAG 2.4.7) 
• A focusable element may sometimes be hidden beneath a floating element. (WCAG 2.4.11) 
• Assistive features are located in different places on the alko.fi homepage and in the online store. (WCAG 3.2.6) 

Structure 

Criteria related to the semantic and visual structure of content: 

• Not all informative images and visually presented information have text alternatives. (WCAG 1.1.1) 
• Not all decorative images and icons are marked as decorative. (WCAG 1.1.1) 
• In some parts of the content, the presentation and the programmatic structure do not match. (WCAG 1.3.1) 
• Visually hidden content is not always properly hidden from assistive technologies. (WCAG 1.3.1) 
• Some navigation elements are not correctly marked. (WCAG 1.3.1) 
• Not all headings are programmatically marked as headings, and heading levels do not always reflect the visual hierarchy, for example on product pages. (WCAG 1.3.1) 
• Some service links, such as those in the "Nearest stores" list, are difficult to distinguish as links based on color alone. (WCAG 1.4.1) 
• In several user interface texts and elements, the contrast ratio between text and background is insufficient, such as on product cards or in the shopping cart. (WCAG 1.4.3, WCAG 1.4.11) 
• Some content, such as product cards, becomes hidden when text spacing or scaling is adjusted. (WCAG 1.4.12) 
• Content that opens on hover cannot be dismissed without moving the pointer, for example, in the language menu in the header. (WCAG 1.4.13) 
• Some elements have incorrect roles and attributes, making them unclear for assistive technology users. For example, the "Search" button on the homepage. (WCAG 4.1.2) 

Form Elements 

Criteria related to inputs, forms, and their accessibility: 

• Activating form elements on the site does not always work consistently using a keyboard. For example, when selecting a payment method at checkout. (WCAG 2.1.1) 
• The keyboard focus can become trapped in navigation submenus. (WCAG 2.1.2) 
• Some pages have time limits imposed by the content. (WCAG 2.2.1) 
• Some form fields on the site lack persistent labels, such as search fields. (WCAG 3.3.2, WCAG 2.4.6) 
• The page reloads when the value is changed for example in the shopping cart. (WCAG 3.2.2) 
• Some forms on the site have error messages that are not automatically read without moving the focus. The error messages are also not programmatically associated with the erroneous fields. For example, the "Pay now" button at checkout. (WCAG 3.3.1, 4.1.3) 

The website contains content that is not subject to the requirements of the legislation. Such content includes: 

• Content published by third parties that has not been produced, funded, or supervised by the service provider 
• Files published before 28 June 2025 
• Video or audio recordings published before 28 June 2025 

Provide Feedback on Accessibility 

You can send accessibility feedback via email to saavutettavuus@alko.fi. Please title your message “Accessibility Feedback” and describe which page and what kind of issue you encountered. We will respond to your feedback within 14 days.

Alternative Service Channels 

If using our website is difficult, you can call Alko’s customer service at 020 692 771 (local network/mobile rate) or visit one of our stores. 

Accessibility Supervision 

If you are not satisfied with the response you receive or do not receive a response within two weeks, you can submit a complaint to the Finnish Transport and Communications Agency Traficom. The website saavutettavuusvaatimukset.fi provides detailed instructions on how to file a complaint and how the matter will be handled. 

Contact Information for the Supervisory Authority: 

Finnish Transport and Communications Agency Traficom 

Digital Accessibility Supervision Unit 

www.webaccessibility.fi 

saavutettavuus@traficom.fi 

telephone switchboard 029 534 5000

Accessibility Statement for Alko’s Mobile Application 

This statement applies to version 1.18.6 of the Alko App mobile application, published in June 2025. At Alko, we are committed to developing our digital services to ensure they are accessible to all our customers. 

This statement is based on an evaluation conducted in January 2024 by an external expert organization to assess whether the application meets the accessibility requirements of the WCAG 2.2 Level AA standard. 

This statement was prepared on 2.6.2025. 

Accessibility Status of the Mobile Application 

The Alko mobile application partially meets the legally required accessibility criteria at levels A and AA according to WCAG 2.1. There are accessibility issues in the application, which are described in more detail below. 

We aim to address the identified issues during 2025. 

Content or Features with Accessibility Issues 

Visual Observations 

Criteria related to visual accessibility, such as contrast and visibility: 

• Some text and graphic elements in the application do not meet the minimum contrast requirements, e.g., in the search function and the store view. (WCAG 1.4.3) 
• In several user interface elements, the contrast ratio between text and background is insufficient. (WCAG 1.4.11) 
• Some content does not adapt properly to the operating system’s text size settings, e.g., in the store search or on product cards. (WCAG 1.4.4) 

Keyboard Navigation 

Criteria related to using the application without a pointing device, using only a keyboard: 

• Several interactive functions and elements are not accessible via keyboard navigation, such as the chat function, navigation bar, and product listing. (WCAG 2.1.1) 
• Keyboard focus is poorly distinguishable on action buttons in Android. (WCAG 2.4.7) 
• In the Android app, focused elements may be obscured by floating buttons. (WCAG 2.4.11) 

Use with Assistive Technologies and Programmatic Structure 

Criteria related to assistive technologies, semantic structure, and programmatic accessibility: 

• Not all informative images and elements have text alternatives, e.g., food recommendation icons in product views. (WCAG 1.1.1) 
• Some text fields lack programmatically readable accessible names. (WCAG 1.3.1) 
• Headings in views are not always correctly marked or consistently structured. (WCAG 1.3.1) 
• Some notifications from interactive functions disappear automatically from view. (WCAG 1.3.1) 
• The programmatic reading order does not always preserve the meaning of the content. In some views, focus does not automatically move to the most important content, e.g., when ordering a gift card. (WCAG 1.3.2) 
• The application’s content does not rotate to landscape mode according to the device’s orientation. (WCAG 1.3.4) 
• There are headings in the application that are not programmatically marked as headings, e.g., “New Arrivals.” (WCAG 2.4.6) 
• The accessible names of some interactive elements do not match their visible labels. (WCAG 2.5.3) 
• Several elements lack programmatic roles, such as the navigation bar and its buttons, the search field on the home screen, and the gift card value selection. (WCAG 4.1.2) 
• The state of some components is not programmatically available, e.g., whether a filter is selected. (WCAG 4.1.2)

The application contains content that is not subject to the requirements of the legislation. Such content includes: 

• Content published by third parties that has not been produced, funded, or supervised by the service provider 
• Files published before 28 June 2025 
• Video or audio recordings published before 28 June 2025 

Providing Accessibility Feedback 

You can provide feedback on accessibility by sending an email to saavutettavuus@alko.fi. 

Please use the subject line “Accessibility Feedback” and specify the page and issue you encountered. We will respond to your feedback within 14 days. 

Alternative Ways to Access Services 

If you find it difficult to use our website, you can call Alko’s customer service at +358 20 692 771 (standard call rates apply) or visit one of our stores. 

Accessibility Oversight 

If you are not satisfied with our response or do not receive a reply within two weeks, you may report the issue to the Finnish Transport and Communications Agency (Traficom). 

Detailed instructions on how to file a complaint and how the matter will be handled can be found on the website saavutettavuusvaatimukset.fi. 

(linkki: https://www.saavutettavuusvaatimukset.fi/en/user-rights/submit-complaint-web-accessibility-or-request-clarification) 

Contact Information for the Supervisory Authority: 

Finnish Transport and Communications Agency Traficom 

Digital Accessibility Supervision Unit 

www.webaccessibility.fi 

saavutettavuus@traficom.fi 

telephone switchboard 029 534 5000